The Ghana Revenue Authority’s (GRA) goal for this year is to bring in GH¢146 billion.
This represents a 37.73 percent increase in the GH¢106 billion collected in 2023.
In comparison to the GH¢106 billion collected in 2023, this is a 37.73 percent increase. The GRA’s Commissioner General, Rev. Amishaddai Owusu-Amoah, stated that in addition to using new technologies, the Authority was using international best practices, such as customer-centered services, to encourage tax compliance to guarantee the achievement of the goal.
In comparison to the GH¢106 billion collected in 2023, this is a 37.73 percent increase. The GRA’s Commissioner General, Rev. Amishaddai Owusu-Amoah, stated that in addition to using new technologies, the Authority was using international best practices, such as customer-centered services, to encourage tax compliance to guarantee the achievement of the goal.
He was a speaker at the GRA’s annual Tax Customer Experience Conference in Accra yesterday.
Conversely, it was purportedly constructed around the idea of “Creating a Growth-Friendly Tax Environment.”
“I want to underline how crucial it is to approach our interactions with taxpayers from a customer-centric perspective. Managers must always urge their employees to conduct themselves professionally when interacting with coworkers and taxpayers.
This strategy will significantly improve GRAs’ relationship with taxpayers and promote voluntary tax compliance, along with using technology to streamline our processes and procedures, according to Rev. Dr. Owusu-Amoah.
He said that for tax administrators to fulfill their mandate and remain relevant in a time of swift technological advancement and changing customer expectations, they must exhibit “agility and innovation.”
According to him, this explains the numerous efforts that GRA has recently undertaken to guarantee that digitalization is used to provide taxpayers with a smooth, effective, and efficient way to conduct tax business.
Ken Ofori-Atta, the Minister of Finance, stated in a statement read on his behalf that GRA needed to make sure it was creating a growth-friendly tax environment because, among other things, it was essential for voluntary tax compliance, which eventually led to economic expansion.
According to him, the ministry, which is the main force behind the GRA, is dedicated to assisting with projects that put the needs of the customer first and improve voluntary compliance.
He pointed out that, among other things, the Public Financial Management for Service Delivery (PFM4SD) project, which was recently introduced, the automation of several processes and procedures, and better tax education were all raising the bar for service standards.
According to Mr. Ofori-Atta, the ministry has facilitated laws and created policies to streamline tax payment procedures.
Head of the Customer Experience Unit at GRA, Dr. Brago Antwi-Agyei, stated that the team completed several important projects, such as creating a service charter that was reviewed and will be released this year, setting up a call center, involving employees, and creating a customer journey mapping to help determine the needs of customers for service improvement.
She stated that the unit’s focus this year was on data-driven customer service initiatives and the creation of a multi-channel contact center that would function as an integrated customer experience solution integrating various communication tools.
