Travelers can access information via phone, email, live chat, social media
Passengers traveling through Dubai International Airport (DXB) can now access customer care services through an always-on integrated contact center. The world’s most active airport announced on Wednesday that travelers could connect with DXB customer service professionals anytime, anywhere, at their convenience on their channel of choice.
Testing for the integrated DXB service began earlier this year. It boasts 24/7 bilingual support and updated information across all channels, including an automated flight status check without speaking to an agent. Plans are also in place to launch a WhatsApp chat service, said DXB.
Moreover, automated routing has been made available to key Dubai Airports partners, including Emirates, dnata, the General Directorate of Residency and Foreigners Affairs (GDRFA), Dubai Customs, and the Road Transport Authority.
The new contact center blends live and technology-enabled services for travelers to access support via phone, email, live chat, social media on @DXB and @DubaiAirports platforms, and WhatsApp for business, which is coming soon, added Dubai Airports.
Our customers can now enjoy timely and efficient support across all contact center channels in real-time and on their channel of choice, said Paul Griffiths, CEO of Dubai Airports. He added, The new DXB contact center exemplifies how Dubai Airports is making significant enhancements to the guest experience at every customer touchpoint.
The integrated service platform has been created in partnership with Teleperformance, a leading provider of integrated business services. The omnichannel solution has been created by combining an integrated blend of human and digital tools to support guests quickly and easily. It is our commitment to deliver a best-in-class guest experience with every conversation while creating a safe, smooth, fast, and enjoyable journey,
Moreover, automated routing has been made available to key Dubai Airports partners, including Emirates, dnata, the General Directorate of Residency and Foreigners Affairs (GDRFA), Dubai Customs, and the Road Transport Authority.
Here are some ways to contact the always-on center: verified WhatsApp account at 04-224 5555 (coming soon). Outside UAE you need to add +9714-224 5555
